These Terms and Conditions ("Terms") govern all orders placed with Doozie Ltd ("we", "us", "our") for the design, manufacture, and delivery of bespoke fitted furniture. By placing an order with us, you ("the Customer") agree to be bound by these Terms.

Please read these Terms carefully before placing your order. If you have any questions, contact us before proceeding.

We are Doozie Ltd, a company registered in England and Wales.

 Registered company name: Doozie Ltd

Registered address: 280a Chester Road, Hartford, Northwich, Cheshire, CW8 1QT

Companies House number: 14522491

VAT registration number: 430896481

Email: info@doozie.co

Telephone: 07356 234123

Website: www.doozie.co

3.1 Quotations

All quotations are valid for 30 days from the date of issue, unless otherwise stated in writing. Quotations are based on the specifications discussed at the time and may change if your requirements are altered. Please note that colour samples and images provided are for indication purposes only and may show minor variations in shade, texture, or grain.

3.2 Order Confirmation

An order is only accepted once you have signed the order form and paid the required deposit. We reserve the right to decline any order prior to this point.

It is your responsibility to check all details on the order confirmation — including dimensions, finishes, and specifications — and notify us of any errors within 48 hours of receipt. We cannot accept responsibility for errors not reported within this period.

4.1 Deposit

A deposit of 30% of the total order value is required to confirm your order and authorise us to proceed with design work and any site visit. No work will commence until the deposit has been received in cleared funds.

4.2 Balance Payment

The remaining balance of 70% is due in full and must be received in cleared funds before manufacturing begins. We will not commence production until full payment has been received. We reserve the right to withhold delivery until all payments have been made.

4.3 Payment Methods

We currently accept payment by bank transfer only. Payment details will be provided on your invoice. All prices are quoted in pounds sterling (GBP) and are inclusive of VAT at the prevailing rate unless otherwise stated.

4.4 Pricing Errors

In the event of an obvious pricing error in a quotation or on our website, we reserve the right to correct the error and offer you the corrected price before proceeding. If you do not wish to proceed at the corrected price, we will cancel the order and refund any deposit paid in full.

4.5 Late Payment

If any payment is not received by the due date, we reserve the right to:

•       Suspend work on your order until payment is received;

•       Charge interest on overdue amounts at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998;

•       Retain title to all goods until full payment is received.

5.1 Customer Cancellations

As our furniture is bespoke and made to your individual specification, your right to cancel is limited once an order is placed. The following cancellation charges apply depending on the stage reached at the time of cancellation:

•       Cancellation before manufacturing begins: the 30% deposit will be retained in full to cover design, site visit, and administrative costs incurred. No further amount will be due.

•       Cancellation once manufacturing has begun: 100% of the total order value is due. As materials will have been committed and production started, the full contract value is payable. Any balance already paid will be retained and any outstanding balance will remain due.

We will confirm the production stage in writing at the point of cancellation. This two-tier structure is designed to be straightforward: if you cancel before we start making your furniture, you lose only the deposit. Once we start, the full amount is due.

5.1 Customer Cancellations

As our furniture is bespoke and made to your individual specification, your right to cancel is limited once an order is placed. The following cancellation charges apply depending on the stage reached at the time of cancellation:

•       Cancellation before manufacturing begins: the 30% deposit will be retained in full to cover design, site visit, and administrative costs incurred. No further amount will be due.

•       Cancellation once manufacturing has begun: 100% of the total order value is due. As materials will have been committed and production started, the full contract value is payable. Any balance already paid will be retained and any outstanding balance will remain due.

We will confirm the production stage in writing at the point of cancellation. This two-tier structure is designed to be straightforward: if you cancel before we start making your furniture, you lose only the deposit. Once we start, the full amount is due.

5.2 Consumer Right to Cancel (Distance & Off-Premises Contracts)

Where your order is placed at a distance (e.g. online or by telephone) or off-premises, you may ordinarily have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this right does not apply to goods made to your specific measurements or personalised specifications. By confirming your order and paying the deposit, you acknowledge that production may begin immediately and that your statutory cancellation rights are thereby waived in accordance with Regulation 28(1)(b).

5.3 Visible Damage or Defects on Delivery

If any furniture is visibly damaged or defective at the point of delivery, you must notify us in writing on the same day. We will assess the issue and, where a defect is confirmed, we will repair or replace the affected item at no additional cost.

5.4 Latent Defects Discovered After Delivery

For defects that are not immediately apparent on delivery (latent defects), you must notify us in writing as soon as reasonably practicable after discovery, and in any event within a reasonable period. This does not affect your statutory rights under the Consumer Rights Act 2015, under which you have up to 6 years to bring a claim for faulty goods.

5.5 Non-Bespoke Items

Any non-bespoke accessories or products supplied alongside your order are subject to a 14-day return policy, provided they are unused, in original packaging, and accompanied by proof of purchase.(Distance & Off-Premises Contracts)

Where your order is placed at a distance (e.g. online or by telephone) or off-premises, you may ordinarily have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, this right does not apply to goods made to your specific measurements or personalised specifications. By confirming your order and paying the deposit, you acknowledge that production may begin immediately and that your statutory cancellation rights are thereby waived in accordance with Regulation 28(1)(b).

5.3 Visible Damage or Defects on Delivery

If any furniture is visibly damaged or defective at the point of delivery, you must notify us in writing on the same day. We will assess the issue and, where a defect is confirmed, we will repair or replace the affected item at no additional cost.

5.4 Latent Defects Discovered After Delivery

For defects that are not immediately apparent on delivery (latent defects), you must notify us in writing as soon as reasonably practicable after discovery, and in any event within a reasonable period. This does not affect your statutory rights under the Consumer Rights Act 2015, under which you have up to 6 years to bring a claim for faulty goods.

5.5 Non-Bespoke Items

Any non-bespoke accessories or products supplied alongside your order are subject to a 14-day return policy, provided they are unused, in original packaging, and accompanied by proof of purchase.

6.1 Lead Times

Estimated lead times are provided at the time of order and are given in good faith. Lead times typically range from 4 to 10 weeks from order confirmation, depending on complexity and current production schedules.

We will make every reasonable effort to meet the estimated lead time. Where a delay arises on our part (other than due to force majeure), we will contact you promptly to agree a revised delivery date. If we are unable to agree a revised date within a reasonable time, you may cancel the order and receive a full refund of any deposit paid.

6.2 Title and Risk

Title to all goods remains with Doozie Ltd until full payment has been received. Risk in the goods passes to you upon completion of delivery.

6.3 Delivery Date

A delivery date will be agreed with you once your order is in production. We will contact you approximately two weeks before your scheduled delivery date to confirm arrangements. Rescheduling requests made with less than 5 working days' notice may incur an additional charge.

6.4 Access and Site Readiness

It is your responsibility to ensure the delivery area is clear, accessible, and ready on the agreed date. This includes:

•       Removing existing furniture, fixtures, or belongings from the delivery area;

•       Ensuring clear access to the property for our team and any required vehicles;

•       Ensuring the property has an adequate power supply for any installation tools.

If we are unable to complete delivery due to the site not being ready, a return visit fee may apply.

6.5 Survey Responsibility

Where a pre-delivery survey is conducted by us, we accept responsibility for the accuracy of measurements taken. Where you provide measurements yourself, we accept no responsibility for any resulting fit issues.

All design drawings, 3D renders, plans, specifications, and other design materials created by us in connection with your order remain the intellectual property of Doozie Ltd at all times.

Design drawings and renders provided to you are licensed for your personal use in connection with your order only. They may not be shared with, reproduced for, or used by any third party without our prior written consent.

Title to design drawings and renders does not transfer to you until full payment for the associated order has been received. If an order is cancelled, we reserve the right to retain all design materials.

All content on our website, including images, text, and design assets, is the property of Doozie Ltd or our licensors and may not be reproduced without permission.

8.1 Our Warranty

We warrant that all furniture manufactured by us will be free from defects in materials and workmanship for a period of 12 months from the date of delivery. This commercial warranty does not cover:

•       Normal wear and tear;

•       Damage caused by misuse, neglect, or accident;

•       Damage caused by exposure to excessive moisture, heat, or sunlight;

•       Modifications made by any party other than us;

•       Consumable components such as hinges, runners, or handles subject to heavy use.

8.2 Your Statutory Rights

This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015. Under that Act, you are entitled to goods that are of satisfactory quality, fit for purpose, and as described. You have the right to repair, replacement, or refund as set out in that legislation, and you have up to 6 years to bring a claim for faulty goods under English law. Nothing in these Terms limits or excludes those rights.

8.3 Limitation of Liability

To the fullest extent permitted by law, our total liability to you in connection with any order shall not exceed the total price paid by you for that order. We shall not be liable for any indirect, consequential, or economic loss, including loss of profits, loss of use, or costs of alternative accommodation, except where such liability cannot be excluded by law.

Any changes to the agreed specification after the order has been confirmed must be requested in writing and may result in additional costs and/or revised lead times. We are not obliged to accept variation requests once manufacturing has commenced.

We shall not be held liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including acts of God, extreme weather, supply chain disruptions, strikes, pandemics, or government restrictions. We will notify you promptly and agree revised timescales where possible.

We process your personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). We use your data solely to fulfil your order and communicate with you about it. We will not share your data with third parties except where necessary to complete your order. For more information, see our Privacy Policy at www.doozie.co.

If you have a complaint, please contact us in the first instance so we can attempt to resolve the matter informally:

•       Email: info@doozie.co

•       Telephone: 07356 234123

•       Post: Doozie Ltd, 280a Chester Road, Hartford, Northwich, Cheshire, CW8 1QT

We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to The Furniture Ombudsman, an independent Alternative Dispute Resolution (ADR) scheme approved under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015:

•       Website: www.thefurnitureombudsman.org

•       Telephone: 0333 241 3209

Use of the ADR scheme is voluntary for both parties. Your right to take legal action is not affected.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms constitute the entire agreement between you and us in relation to your order and supersede all prior discussions, representations, or agreements.

We reserve the right to update these Terms from time to time. The version in force at the time of your order will apply.